Shipping policy
*Shipping Policy — Vastrixs*
We aim to deliver your order quickly, safely, and smoothly. Please read our shipping policy carefully before placing an order.
*1. Order Processing*
• Orders are usually processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, product launches, or high-demand periods, processing times may be slightly longer.
*2. Shipping Charges*
*Prepaid Orders*
• We offer FREE shipping on orders above ₹799 across India.
• Orders below ₹799 may attract a standard shipping fee at checkout.
*Cash on Delivery (COD)*
• COD is available on selected pin codes.
• A ₹99 COD handling fee may apply to COD orders.
*3. Delivery Timeline*
Estimated delivery timelines are as follows:
• *Metro Cities:* 3–5 business days
• *Other Cities & Towns:* 5–7 business days
• *Remote Locations:* 7–10 business days
Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, public holidays, or unforeseen logistical delays.
*4. Order Tracking*
Once your order is shipped, you will receive:
• a shipping confirmation email/SMS,
• tracking details,
• and courier partner information.
Customers can track their orders directly through the courier partner’s tracking portal
*5. Failed Delivery Attempts*
Our courier partners may attempt delivery multiple times. If the order remains undelivered due to:
• incorrect shipping address,
• unreachable contact number,
• or customer unavailability,
• the shipment may be returned to us.
Additional shipping charges may apply for re-shipping returned orders.
*6. Unboxing Recommendation*
We strongly recommend recording an unboxing video while opening your package.
This helps us resolve issues related to:
• missing items,
• damaged products,
• incorrect products,
or packaging tampering.
Claims raised without sufficient proof may not qualify for resolution.
*7. Delays Beyond Our Control*
Vastrixs is not responsible for delays caused by:
• natural disasters,
transport strikes,
• government restrictions,
• courier partner disruptions,
• or other unforeseen logistical circumstances.
However, we will always try our best to keep customers informed and provide support wherever possible.